Utility Outage & Customer Service Numbers by State
When your power goes out, you call your utility — not your electricity supplier. Find the right number below.
Why You Call Your Utility, Not Your Supplier
Your utility owns and maintains the physical poles, wires, and equipment that deliver electricity to your home — they're who sends a truck when a line goes down. Your electricity supplier (who you may have switched to for a better rate) only handles your billing. If you're in a deregulated area and call your supplier during an outage, they can't send a repair crew — you need your utility's number specifically.
Texas
Rhode Island, New Hampshire, Delaware & Other Deregulated States
Rhode Island Energy, Liberty Utilities and Unitil (New Hampshire), and Delmarva Power (Delaware) also offer deregulated choice. Given how often utility contact numbers change, we recommend confirming these directly on the utility's official website rather than relying on a number here that we can't independently verify as current — we'd rather send you to the right place than risk an outdated number during an actual outage.
States With Limited or Commercial-Only Deregulation
Michigan (DTE Energy: 800-477-4747, Consumers Energy), California (PG&E, SCE, SDG&E — residential choice limited, some Community Choice Aggregators), Virginia (Dominion Energy), Oregon, and Nevada offer capped, commercial-only, or limited residential choice. Since these markets have narrower eligibility, we recommend checking your specific utility's official site directly for the most current outage line.
Numbers above are compiled from utility company sources and cross-checked across multiple references as of 2026. Phone numbers occasionally change — if a number above doesn't connect, visit your utility's official website directly to confirm before relying on it in an emergency.
What to Have Ready When You Call
Reporting an outage goes faster with a few details ready:
- Your service address
- Your account number, if you have it handy
- Whether you see any downed power lines (report this separately and immediately — stay at least 30 feet away)
If You See a Downed Power Line
Treat every downed line as live and dangerous, regardless of whether it looks active. Call your utility's emergency line immediately, or 911 if it's blocking a roadway or poses an immediate hazard. Keep people and pets away from the area entirely.
Not sure who your utility is?
Enter your ZIP code to find your utility — and see what supplier options are available in your area if you're in a deregulated market.
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Frequently Asked Questions
Why doesn't my electricity supplier answer outage calls?
Your supplier only handles billing and rate plans — they don't own or maintain the physical power lines. Only your utility (the company that delivers electricity, regardless of who supplies it) can dispatch a repair crew.
Does switching electricity suppliers change who I call for an outage?
No. Switching suppliers never changes your utility or your outage number — that stays the same regardless of which supplier bills you.
How do I know which utility serves my address?
Your most recent electric bill will show your utility's name, typically near the top. If you're unsure, entering your ZIP code on our site will confirm it.
What if the outage number doesn't work or I can't get through?
During major storms, call volume can be very high. Try your utility's website or mobile app to report the outage online instead, which often works even when phone lines are busy.